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What are your opening hours?
We don't really have opening hours. There is generally someone in the workshop most days, including weekends. However, due to the nature of our sister business - South Coast Bikes - there is not always someone here. Feel free to come down any time, although it's best if you call first so that we can make sure that there's someone here to meet you.
But if there's no one there, how can I arrange to come down?
When there's no one in the workshop, calls are forwarded to the duty mobile.
Where do you get the frames?
We get them from all over. We have very stringent criteria to be certain that we don't use stolen bikes. We get potential specialbikes from individuals, businesses, public bodies, estates and councils, amongst others. There are potential specialbikes everywhere - just look around!
Aren't a lot of these frames damaged or broken?
No. Some of the bikes we see may initially look to be in a pretty sorry state but the poor looks of the frame are usually superficial. We would never use a damaged frame to build a specialbike.
What colour choices are available?
There is a huge range of available colours. Click here for an example chart
What guarantee do you offer?
We offer exactly the same as if you walked into a shop and bought a new bike. Every specialbike comes with a full guarantee plus a free service after three months.
I don't live nearby. Can you still build me a specialbike?
Ideally we'd like to meet you to make you a specialbike. If it's not too far, come down to Brighton for a great day out and come in a see us at the same time. You don't need to come back to pick up your completed specialbike - we'll ship it to you, fully built. If you really can't get to us then we can do the whole thing by email and phone. Get in touch and we'll explain how.
How much will it cost?
This really depends on the kind of bike and components you want. We'll work to your budget, but we won't cut corners. So far, the specialbikes we have built have ranged in price from £250 to £1000.
Do you only do single chainrings?
Thank you to the eagle-eyed person who spotted that all three of the example bikes on this website have single front chainrings. We are big fans of keeping bikes simple and find that many people do not use the front chainset and derailleur on their bike. So we often build bikes with single front chainrings . However, we do build specialbikes with double and triple chainsets. No problem.
What if you haven't got the right frame for me?
We keep in stock a good range of frames in many styles and sizes. If we haven't got one suitable, we will find you the perfect frame - and fast.
I'm not very technical / I want to discuss every detail.
We love building beautiful bikes that are exactly what their owners are looking for. We work for you. If you just want to tell us that you want an easy-to-ride, bright pink bike with a basket then we'll sort that, and it'll be perfect. If you want to discuss sprocket ratios, reaming and facing, cold setting, headset stem torque settings, LX -v- XT -v- X9.0 then we can do that too. We're not bike snobs, we're bike lovers.
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